• Norwood Forum


How to volunteer and how to access the support you need
Information covers:
Community COVID-19 Mutual Aid Groups
Lambeth Council
Lambeth Foodbank Network

More detailed support can be found here:
Food: www.norwoodforum.org/food
Money: www.norwoodforum.org/money
Health: www.norwoodforum.org/health
Wellbeing: www.norwoodforum.org/health-wellbeing

Community COVID-19 Mutual Aid Groups
These groups are made up of local people volunteering to support those in our community who have to self-isolate or are worried about going out. If you are not sure which group to contact, please ask the Forum: info@norwoodforum.org and we can quickly help you make contact with the right one. The Forum is actively supporting all of them.

Not sure which Ward you live in? Click here and enter your post code.

Knights Hill Ward: very roughly focussed around West Norwood, SE27, click on the map directly below:

W Norwood CV Mutual Aid (WhatsApp) formed by local residents Emma, Keira and Steve. There are over 740 volunteers now, divided up into local area sub-groups. They offer non-medical support, including:

  • picking up shopping, prescriptions, or medication
  • help with errands
  • helping sort out pre-paid gas/electric top ups
  • be a friendly voice on the phone.

to those unable or too worried to leave their home.

  • If you live in West Norwood (Gipsy Hill and Knight’s Hill Wards) and need help to stay safe, please contact Emma, Keira or Steve on:
    Call: 0208 168 7080
    Text: 0203 151 7080

  • If you would like to volunteer please email Emma, Keira or Steve at: wnorwoodc19aid@gmail.com

The leaflet below has been delivered to all local households throughout the ward. If you did not receive one, the information on how to contact the group is clearly shown above, or click on the image below to link to a larger version. There is also a Facebook page: www.facebook.com/groups/westnorwoodcovid19/

Thurlow Park Ward: very roughly the area between West Norwood and Brockwell Park - especially the Thurlow Park Ward area, click on the map below:

Thurlow ParkCV19 support WhatsApp group  (link to join: tinyurl.com/ThurlowParkGroup) was formed by a group of  local residents. There are now over 100 volunteers, divided up into local area sub-groups. They offer non-medical support, including:

  • picking up shopping/medication
  • making a friendly phone call
  • posting mail
  • delivering urgent supplies
  • helping sort out pre-paid gas/electric top ups.

to those unable or too worried to leave their home.

Support: If you know someone that needs support please ask them to call: 020 8678 1539/07988 864306 or text one of the numbers below, or email: ThurlowParkCV19aid@gmail.com

Volunteer: If would like to volunteer with the group (which has area Leads for different parts of the ward) please text one of the numbers below to ask to join the relevant WhatsApp group:

  • Deronda Estate & surrounding roads (SE24) 07808 120050 
  • Peabody Estate & Peabody Hill (SE21) 07971 361830 / 07380 363209
  • Birkbeck Hill & surrounding roads (SE21) 07827 762400
  • Elmcourt Rd area (SE27) 07856 482793
  • Norwood Rd (SE24) 07929 085492 / 07896 636902

Link showing map of ward with Area Leads shown: drive.google.com/file/d/1PFpMwWQsRiyG7vd6Ms-bdlko5QjUpXDY/view?usp=drivesdk
Leaflets have been delivered to all local households throughout the ward. If you did not receive one, the information on how to contact the group is clearly shown above.
There is also a Facebook page giving these contact details: www.facebook.com/ThurlowParkCVAid/

Gipsy Hill Ward: very roughly the area between West Norwood and Crystal Palace
Being covered with a partnership between WNorwood and Crystal Place COVID19 groups. 
Friends of Gipsy Hill have an exceptional resource on their website including support groups for residents and businesses, national and borough focussed information, helpline advice covering Lambeth, Southwark, Croydon, Lewisham and Bromley: gipsyhillfriends.org/covid19/
There is also plenty of excellent community activity on the Friends of Gipsy Hill Facebook page

Lambeth wide COVID-19 Mutual Aid Groups:
There is a 'master' Lambeth group which is acting as a 'home' for all of the Lambeth groups, enabling expertise and information to be shared.
WhatsApp: Lambeth Volunteers.

Wherever you live in Lambeth, you can find your Mutual Aid group on this spreadsheet
There is also this easy to use map, but please don't assume either of these are comprehensive as new groups are being set up all the time. Our recommendation is to use Google, Facebook and WhatsApp to check if there is a group in your area before starting one up yourself. All the groups are talking to each other, sharing expertise and advice. GDPR and keeping everyone as safe from the virus as possible are all being covered.

NHS Volunteer Responders
The NHS is “rallying the troops” for the war on coronavirus, with volunteers are being called up to help vulnerable people stay safe and well at home. The nation is looking for up to 250,000 volunteers to help up to 1.5 million people who have been asked to shield themselves from coronavirus because of underlying health conditions.

Members of the public can sign up quickly and easily at goodsamapp.org/NHS to become NHS Volunteer Responders, and can be called on to do simple but vital tasks such as:

  • delivering medicines from pharmacies;
  • driving patients to appointments;
  • bringing them home from hospital;
  • or making regular phone calls to check on people isolating at home.

Lambeth Council
Support available to you or vulnerable people you know:
Lambeth Council is working closely with local NHS partners and the community and voluntary sector to ensure that vulnerable people and community organisations are able to access support when they need it. A helpline is available for people in Lambeth who are having difficulties due to coronavirus. You or someone acting on your behalf can call the helpline to get advice on issues you are having, including access to medicines and food. The call handler will help you to connect with the right department in the council or to other organisations, such as Age UK, who can help you get support.

Vulnerable Help Line: 020 7926 2999, open 8am - 8pm everyday.
More information can be found on the Lambeth website here.

Register to volunteer with Lambeth Council here: www.lambeth.gov.uk/coronavirus-covid-19/how-you-can-help

South London Foodbank
In April the South London Foodbank fed 3,044 people. They are regularly giving out 8.5 tonnes of food per week which due to concerns over social distancing is delivered via a team of drivers directly to people's homes.
There are lots of way to support the Foodbank, watch this video, then read on to find the one that suits you:

  • Donate money to the GoFundMe campaign: Lambeth Food Bank Fund
  • Donate exactly what food they need by buying a Food Bundle online using Bankuet
  • You can donate online: Single or Monthly amounts
  • Text to donate (Text 'DINNER' followed by amount you wish to donate up to £20 to 70085)
  • You can download their app: search 'foodbank' in your app store to stay updated on their latest shopping needs
  • And you can, of course, still donate items in their supermarket drop-boxes.
South London Foodbank drop points
You can still take food donations to these locations:
Tesco, Kennington Lane, SE11 5QU
Co-op, Tulse Hill, 178 Norwood Road,West Norwood, SE27 9AU
Waitrose Balham, 134-152 Balham High Road London, SW12 8AY
Coop Alderbrook Road 59 Oldridge Road Balham, SW12 9DJ
Tesco Clapham South 128, Clapham Common Southside, SW4 9DF
Sainsbury’s Upper Norwood, 66 Westow Street, SE19 3RW
Tesco Metro Battersea 275-277 Battersea Park Road, London, SW11 4NE
Waitrose, Nine Elms, 1 New Union Square, Nine Elms, London, SW11 7DN
Tesco Extra, 384 Streatham High Road, London, SW16 6HP
Sainsbury’s , 2 Tulse Hill, Brixton, SW2 2TP
Tesco 13 Acre Lane, Brixton, SW2 5RS
Sainsbury's Abbeville Road 36-38 Abbeville Road London SW4 9NG
Sainsbury's Nine Elms, 62 Wandsworth Road, SW8 2LF

St Margaret the Queen, Barcombe Avenue, SW2 3BH 10am-2pm Mon-Fri
(This is the main foodbank warehouse, food donations should be dropped in the crate/bin outside the side entrance of the church on Barcombe Avenue during these times, please do not enter the building without speaking to a member of staff)

Detailed advice on Food support can be found here: www.norwoodforum.org/food

AgeUK have relaunched their befriending scheme and it is called MYneighbour.
Our two local Community Mutual Aid Groups are part of this scheme and you can sign up as a volunteer with them and help our community in multiple ways - see top of this page to find out how, or sign up with AgeUK direct here: www.ageuk.org.uk/lambeth/our-services/myneighbour/

AgeUK are not currently taking new referrals, but please check back here for more information as we receive it.
Our magnificent local Community Mutual Aid Groups are offering a whole range of non-medical support including friendly phone calls - see the top of this page to find out to contact them.
A detailed list of Wellbeing support and advice can be found here: www.norwoodforum.org/health-wellbeing
And on Health including doctors, dentists and a list of pharmacies with their opening times here: www.norwoodforum.org/health

The Metropolitan Police have received reports of people knocking on doors and demanding money for a coronavirus test. There are also reports of Police imposters. Dial 999 if you experience any of this. See also news story here.